Contact information

Customs Competence Centres

The competence centres are service units of the Austrian customs administration. In addition to their important central duties, they predominantly act as general points of information or helpdesks.

Their services include:

  • quickly responding to complex or technical enquiries;
  • quickly informing the business community of any legal or procedural changes (via the internet, newsletters, serial letters etc.);
  • corresponding with the central offices of other EU customs administrations.

If you have any enquiries, please select the appropriate competence centre by clicking on it. A form opens for your completion and your enquiry will be automatically forwarded to the appropriate office. If you have any questions about already existent procedures (e.g. customs declarations, appeals, approvals), please contact your customs office.

Competence centreArea of duties/informationLocation/telephone number
Triple-C Austria

‘First level helpdesk’ for technical information with regard to:

•  e-customs (electronic customs declaration)

•  ECS (Export Control System)

•  ICS (Import Control System)

•  NCTS (electronic transit system)

•  EMCS (Excise Movement Control System)

Wiener Neustadt

Tel.: +43 50 233 730

e-Fax: +43 50233 5962051

 

Availability: daily, 00:00 to 24:00
Business hours: Mon-Fri, 06:00 to 22:00
Remaining period: on-call duty

Zoll- und Verbrauchsteuerverfahren[Customs and Excise]

Matters with regard to customs processes

•  E-customs: specialist helpdesk primarily for economic operators

•  National contact point for consultation and notification processes within the scope of issuing single authorisations:

-  for simplified procedures;

-  for customs procedures of economic importance;

-  for special end-use.

•  National contact office for consultation and information procedures for authorised economic operators

•  Data exchange and declaration obligations with regard to customs authorisations (Information System for Processing Procedures –ISPP)

•  Review and approval of data processing procedures in the software programs for customs warehouses

Tariff matters:

•  Tariff quotas and ceilings

-  Post-clearance recovery and reimbursement of duties

-  Approval of sureties

•  Import and export surveillance measures

•  Paperless foreign trade administration

Suben

Tel. +43 50 233 736

Fax +43 (0) 1/51433/5965057 and +43 (0) 1/51433/5965082 (tariff quotas and ceilings)

 

Availability: Mon-Fri, 07:00 to 18:00

 

Excise Liaison Office (ELO):

•  Specialist helpdesk for the Excise Movement and Control System (EMCS)

•  Movement Verification System (MVS)

•  Early Warning System for Excise (EWSE)

Tel. +43 (0) 1 51433/565056

Fax +43 (0) 1 51433/5965083

Kundenadministration[Customer Administration]

Basic data management for customs and excise procedures

•  Central issuing office of the E-customs code

National EOS service desk

Management and maintenance of the AEO and EORI database

 

Heiligenkreuz i. Lafnitztal

Tel. +43 50 233 737

Fax +43 (0) 1 51433/5963052

 

Availability: Mon-Fri, 07:00 to 17:00

Gewerblicher RechtschutzFinDok[Industrial Property Protection, FinDok]

Industrial property protection, product piracy

Office for matters with regards to the financial documentation system (FinDok)

Villach

Tel. +43 50 233 738

Fax +43 (0) 1 51433/5964054

Availability: Mon-Fri, 07:00 to 15:00

Nationaler Koordinator Transitverfahren[National Transit Procedures Coordinator]Transit procedures (incl. TIR carnet)

Graz

Tel. +43 (0) 1 51433/570710

Mobile +43 (0) 664 505 48 29

Fax +43 (0) 1 51433/5970700

Zentrale TARIC-Verwaltung[Central TARIC Administration]

Verbote und Beschränkungen[Prohibitions and Restrictions]

Zentrale Auskunftsstelle Zoll[Central Customs Information Office]

Information about general customs matters, prohibitions and restrictions

 

Villach

Tel. +43 50 233 740

Fax +43 (0) 1 51433/5964053

Availability: Mon-Fri, 06:00 to 22:00

Central Customs Information Office

Please do not hesitate to contact the Austrian customs administration by e-mail. Our experts endeavour to provide quick, professional responses. Please note that the information provided is not legally binding.

The central customs information office provides information about general customs matters and answers specific questions on customs tariffs, prohibitions and restrictions.

Name
Zollamt Klagenfurt Villach
Address
Ackerweg 19, A-9500 Villach
Telephone
+43 50 233 740
Fax
+43 (0)1 51433 5964053

If you have any queries, please do not hesitate to contact us: Mon-Fri, 06:00 to 22:00

For questions on any other special customs topics, please contact the appropriate competence centre.

Your personal details will be handled in line with data protection regulations.

Contact details of the Austrian customs offices

Vienna customs office1110ViennaBrehmstraße 14+43 50 233 561
Eisenstadt and Vienna airport customs office7000EisenstadtRuster Straße 135+43 50 233 563
1300Vienna airportVienna airport 
St. Pölten, Krems and Wr. Neustadt customs office3100St. PöltenDaniel Gran-Straße 8+43 50 233 562
3500Krems an der DonauRechte Kremszeile 58 
2700Wiener NeustadtNeunkirchner Straße 94 
Linz and Wels customs office4020LinzBahnhofplatz 7+43 50 233 565 
4601WelsDragonerstraße 31 
Graz customs office8020GrazBahnhofgürtel 57+43 50 233 567
Klagenfurt and Villach customs office9020KlagenfurtSt. Veiter Ring 59+43 50 233 564
9500VillachAckerweg 19 
Salzburg customs office5026SalzburgAignerstraße 10+43 50 233 566
Innsbruck customs office6020InnsbruckInnrain 30+43 50 233 568
Feldkirch and Wolfurt customs office6800FeldkirchReichsstraße 151+43 50 233 569
6960WolfurtSenderstraße 30