E-Government

LoS@ BMF - Case Abstract

Performance-oriented controlling procedures (Performance Management) in the Austrian tax and customs administration are based on an integral, systematic and multidimensional easuring, controlling and supervising (supervision) of performance. The basic principles of this performanceoriented controlling are:

• Object-oriented structures (tax offices and customs offices as partly autonomous units with
• sovereignty in matters of budget, staff and organisation)
• Autonomous responsibility in the following positions: team-leaders, executive directors, egional managers
• Permanent process of controlling strategy meetings, meetings on agreements on objectives, staff colloquies, local meetings of the managerial staff, regional and central meetings for the purpose of controlling
• Comprehensive controlling instruments, budget and resource plan, agreements on objectives, management information systems about performances and resources, systems for quality and knowledge management)

• What is LoS?
• Technology solution
• Impact, innovation and results
• Issues solved
• Why LoS should win an award?
• Lessons learnt
• European e-Government Awards Finalists 2009:

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